Frequently Asked Questions

Under the General Product Safety Regulation (GPSR), many non-EU sellers need an EU-based Responsible Person, depending on the product type and sales model. The Responsible Person serves as an EU contact point for authorities for products within scope.

If RP information is required and missing or invalid, Amazon may restrict or remove affected listings. The impact can vary by ASIN, listing, or marketplace.

The Responsible Person's name and address must appear in at least one of: the product itself, the packaging, an accompanying document (like a manual), or a label attached to the product. For clothing, it can appear on a sewn-in label. It must also be entered in your Amazon Seller Central account under the product's compliance information. We provide clear labelling guidance for approved products after onboarding and approval.

Setup is fast for approved products. After you submit your details and complete payment, coverage starts once your products are reviewed and approved.

Yes. Our Brussels-based RP address is valid across all 27 EU member states, including Amazon's EU marketplaces (DE, FR, IT, ES, NL, and others).

After approval you complete an onboarding form with your company details, product information, and any available documentation such as manufacturer details and label artwork. We guide you through what is needed.

Your plan renews annually. We send a reminder before your renewal date. If you choose not to renew, your RP coverage ends at the end of the annual term.

No. EUResponsible provides EU Responsible Person services as defined under GPSR. This does not constitute legal advice. For legal questions specific to your situation, consult a qualified lawyer.

We do not support toys or children's products, cosmetics, medical devices, supplements, ingestible products, food-contact products, batteries, chargers, or other high-risk categories. This service is designed for approved products within scope only.

No. We only support products within our defined scope. Not all product categories are eligible.

No. We do not require physical product samples for standard onboarding. You provide company and product information digitally, and we review eligibility based on the information submitted.

Yes. If you need to add products beyond your current plan, contact us and we will review eligibility and adjust your plan if needed.

We act as the EU contact point for approved products and notify you if an authority reaches out. You remain responsible for product safety, conformity, and providing the requested documentation.

No. You remain fully responsible for product safety, conformity, claims, instructions, and documentation. We act as your EU Responsible Person for approved products within the scope of our service.